Last updated 8/2021
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.19 GB | Duration: 6h 16m
There is an art in communicating. When we do it well we show confidence and poise, when we do it wrong we show ignorance
What you'll learn
You will learn to speak with greater clarity, confidence and conviction. .
You will learn to write correspondence whether a letter or email that will set the tone that you desire.
You will learn how to communicate with various personality types for greater understanding.
You will learn how to construct the agenda and then conduct great meetings that people actually look forward to attending
And, when attending meetings show, by your new found confidence, that you can contribute to a successful meeting
Requirements
The course material is comprised of principles found in the American English language. An understanding of English and in particular North American English is necessary.
Description
What You Say and How You Say It Makes All The Difference Whether In the Way You Speak and Write, or Sit, Stand and Smile. You can do it with much more confidence and poise when you are sure you are doing it right.*Communication is the process of exchanging information and ideas and there are many ways to communicate.*There are also many ways to miscommunicate. To be an effective and valuable leader it is important that you become skilled in all the different methods of communication that are appropriate. In this course, you will learn how to be a better communicator at work and in your private life. I will take you through the different types of communication, help you asses your communication skill level and teach you techniques to become a better communicator. Think how often you communicate with people during your day. You can spend almost Your entire day communicating. So, why is it very often you find others didn't get the message, didn't understand what you were trying to accomplish or misunderstood altogether what the plan was. In this course, you will learn how to use the 7c's in all your communication whether written, spoken or even body language. You will learn good verbal communication skills and I teach you simple tricks to make it easier. Good verbal skills are more than just the words we use; you will learn about tone and intonation. I even address the dreaded sentence upending that is plaguing the business world, why it doesn't work for you and how to defeat the habit. Believe me, if you are an upender you can't imagine how you are being judged by your peers, your subordinates and your superiors and it ain't good. I can use the slang word ain't here because it is being used to prove a point. You will learn good written communication skills as well. Skills such as how to write a professional looking and sounding business letter, the do's and don'ts of writing business emails. You will learn proper techniques for preparing a written business meeting agenda and how to produce an office memo correctly. I provide downloadable material for you to use as a guide. You will learn how to read body-language and more importantly how to interpret what you are seeing and you will learn how to improve your own body language so that the signals you send agree with the words you are using. You will learn how to delegate properly so that results can be obtained when and how you want them. I go over the good, the bad, and that not so pretty when it comes to delegation and help you understand how to differentiate between them. If you are in the workplace you are now or will be responsible for conducting meetings. Both team meetings and one-on-one meetings. Most people dread attending meetings and if asked why, their responses will usually fall into one of two categories and often fall into both: the meeting always starts late and runs long, and the second reason, nothing ever gets accomplished. I will teach you how to organize a meeting and then conduct it so those three elements, starts late, runs long, and nothing gets accomplished, will never come up when talking about the meetings you hold. If you are not conducting then you need to know how to attend a meeting and I will teach you that, too. Now, no self-respecting course on communication would be complete without a discussion on grammar. This course just covers those areas that keep cropping up as I communicate with others. The information is basic but the fact that I keep running into it suggests to me we need to talk about it. Finally, now that we have covered the areas of communication I think are the most essential we move into the section I call "Beyond the Basics". This is where I will, if you are not already familiar with it, introduce you to the DISC system of identifying how various personality types interpret what you are saying to them. It's a complex subject but I break it down into the basics and help you see how you can take all of what you learned in this course and tailor it to fit the needs of the individual personality types so that true communication will take place. So, if you are ready, let's get you registered and then jump right into this essential subject of communication.*You will be amazed at how differently you will be treated by those around you as your communication skills improve. And That Is A Great Confidence Boost!
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Verbal Communication
Lecture 2 Developing Good Speech Habits
Lecture 3 Practice Makes Perfect
Lecture 4 Establishing Intonation and Tone
Lecture 5 Upending and Up-talking
Lecture 6 Breaking the Upending and Up-talking Habit
Lecture 7 Using Your Voice To Influence
Lecture 8 Developing Good Listening Skills
Lecture 9 Listening Skills are Essential Leadership Skills
Lecture 10 Primer on Using the Telephone in Business
Section 3: Written Communication or Be Careful You Are Writing
Lecture 11 The Tone
Lecture 12 Emails - What and Why
Lecture 13 The Mechanics of a Business Email
Lecture 14 The Mechanics of a Business Letter
Lecture 15 The Meeting Agenda
Section 4: The Unspoken Language or Body Language
Lecture 16 Understanding Non-Verbal Communication
Lecture 17 Facial Expression
Lecture 18 Defensive Bored and Just Tuned Out
Lecture 19 Misleading Misinforming and Lying
Lecture 20 Interviews Negotiations and Reflections
Lecture 21 One Size Does Not Fit All
Lecture 22 Working With Groups and Disengagement
Lecture 23 Interpreting Body Language
Section 5: The What For and How To of Meetings
Lecture 24 Introduction to Team Meetings
Lecture 25 Why Hold the Meeting?
Lecture 26 Solving the Problem
Lecture 27 There is a Science to Attending a Meeting
Lecture 28 One on One Meetings Make Them Work
Lecture 29 Great One on One Meetings
Lecture 30 One on One Meeting Prep
Lecture 31 It All Comes Down to Feedback
Lecture 32 Great Leadership Requires Great Communication Skills
Section 6: A Primer on Grammar
Lecture 33 Grammar Primer
Lecture 34 Phrases to Avoid
Section 7: DO AS I SAY! Is that the right way to delegate?
Lecture 35 Successful Delegation is an Art
Lecture 36 When it Comes to Delegation How and Where Do I Begin?
Lecture 37 Let's Delegate to Get the Job Done and Done Right
Section 8: Beyond the Basics. Learning How to Communicate With Different Personalities
Lecture 38 Where Do We Go From Here?
Lecture 39 The Four DISC Personality Types
Lecture 40 So Different People have Different Personalities, So What
Section 9: Knowing is Understanding. How to Identify the Four Basic DISC Types
Lecture 41 Communicating By the Numbers
Section 10: Communicating for Understanding
Lecture 42 We All Want to be Understood!
Section 11: What Do I Do Now? He is Really Upset!
Lecture 43 Stress or Pressure, Which is It? Does it Matter?
Lecture 44 Negotiating When Stress and Pressure are in the Equation
Lecture 45 Motivating in Stress Filled Situation
Section 12: Bonus Section How to End Your Fears
Lecture 46 The Answer is to Overcome Your Fears
Lecture 47 The Only Thing We Have to Fear Is Fear Itself
Lecture 48 The Samurai Code
Lecture 49 Fear Setting
Lecture 50 Taking Chances
Section 13: Some Final Thoughts
Lecture 51 Conclusions Drawn
The course is intended for anyone who communicates with others. That would be all of us! The course covers spoken English, written English, and body language and how important a knowledge of all three is to communicating effectively at work and in life. You will then learn how to effectively communicate for understanding with various personality types. The course is a great platform for improvement or to just brush up on principles you may have forgotten over time. Thereby giving you a great self-confidence boost.
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