Created by Jonathan M | Last updated 9/2021
Duration: 1h29m | 2 sections | 6 lectures | Video: 1280x720, 44 KHz | 1.4 GB
Genre: eLearning | Language: English + Sub
Must-know English Phrases for Business Telephone Calls, Business English for Telephoning, Learn telephoning in English
What you'll learn
ANSWERING THE PHONE
MAKING AND TAKING CALLS
REASONS FOR CALLING
TAKING MESSAGES
LEAVING MESSAGES
ASKING THE CALLER TO WAIT
ASKING FOR REPETITION AND CLARIFYING
ENDING THE CALL
LANGUAGE REVIEW 1
Description
Learn telephoning in English with our business English for telephone
telephone conversations in English might also seem difficult if English is not your first language-especially business calls.
However, if you learn the key phrases that are commonly used over the phone, it becomes so much easier.
That's why we've put together this helpful course of must-know skills for professional telephone conversations. Use our tips to learn these phrases, and soon talking on the telephone at work in English will feel as simple as speaking with your favorite people.
Talking on the phone may be an essential part of your job, or you may only have to make or answer phone calls in English from time to time. You may need to speak on the phone in English every day or even as part of an exam or job interview. Sometimes your job may even depend on a phone call!
Skyping (or video calling) in English involves the same skills as traditional telephoning, but with a webcam so will be seen by the other person.
You will discover that improving your telephone skills will also help with your speaking skills in general. What's more, it will help you gain self-confidence and even improve your self-esteem-both when speaking English and your native language.
Who this course is for:Receptionist Customer Service Representative Computer User Support Specialist Insurance Sales Agent Survey Researcher, CALL CENTER REPS
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