MP4 | h264, 1280x720 | Lang: English | Audio: aac, 44100 Hz | 6h 27m | 2.00 GB
What you'll learn
You will learn to define the concept of a service, and to comprehend and explain the concept of service management as a practice.
Why ITIL® is the Best Practice, Processes, Functions, definition of IT Service Management, what is service and how it brings value to customers, different type of customers and service providers, different stakeholders
Governance, Risks, Budget, strategic Assets, Utility & Warranty, Characteristics of value
The Four Dimension Model
Service Value System and Service Value Chain
The ITIL Management Practices
Continual Improvement Model
Requirements
Student must be able to understand English
Description
Though profit and loss hold an integral value in any business model, businesses all over the world, however, strive to provide a better service and value to their customers. But this is possible only if your business has a proper and organized IT infrastructure. ITIL® is one of the best and leading IT Service Management framework which is recognized globally.
ITIL® stands for Information Technology Infrastructure Library. It is a set of guidelines that helps an IT practitioner in delivering the best services. These guidelines are nothing but the best practices which are observed, gathered, and put together over time to deliver anything but the best services. ITIL provides direction to an organization and its people in utilizing IT as a tool for changing, transforming, and developing the business. It mainly aims to enhance the overall performance of the business and deliver predicted service levels. It also helps IT, practitioners, in delivering impactful and tech-powered services to customers across the globe.
What are the advantages of ITIL®?
With a structured approach, ITIL provides a stronger alignment of IT with business
It helps in improving service delivery and hence provides better customer satisfaction
ITIL optimizes resource utilization which results in lower costs and expenses
It provides wider visibility of the IT costs and various assets
ITIL also helps in identifying business risk and service disruption with better management of services
It enables a highly stable service environment that is completely feasible with constant business changes
While ZipRecruiter is seeing annual salaries as high as $158,500 and as low as $21,000, the majority of ITIL Foundation salaries currently range between $52,000 (25th percentile) to $119,000 (75th percentile) with top earners (90th percentile) making $148,500 annually across the United States.
7 Key Benefits of Having ITIL Skill:
1. Worldwide Recognized Qualification:
ITIL certification sets an international benchmark for your qualification and service management skills. Leading international service providers recognize ITIL certification as a prerequisite for services management experts; therefore, it helps to boost your career even at the international level.
2. Acquaintance with Standard Language:
Many service managers use advanced service management processes but without knowing the standard terminology or processes. ITIL certification helps you learn the standard language and processes widely used globally.
3. Smart Approach to Improve the Initiatives:
Smart professionals work in smarter ways to demonstrate their skills and values. ITIL courses & workshops provide a smart skill to help you identify the potential to improve the initiatives.
4. Helps to Introduce Proactive Culture:
ITIL training builds the confidence to innovate new ways to improve customer satisfaction. ITIL training helps you focus better on the customers' expectations and users' experience. The gained expertise in using the ITIL framework and tools helps you improve service delivery quality by developing a new proactive culture.
5. Instills Confidence & Refines Capabilities:
The quality of service delivery depends on the capabilities of the involved personnel; the organizations need confident and capable Services Management Experts to compete with rivals. ITIL certification courses are designed to produce confident service managers with improved capabilities to address the challenges in specific areas.
6. Makes You A Key Contributor To Organization's Growth:
ITIL certification course improves your competence, productivity, and capability to build better relationships with customers and within the organization. ITIL expertise helps you make the processes more cost-efficient by optimizing the use of available resources. The holistic approach to getting better ROI with an eye upon risk factors helps the organization to achieve sustainable growth.
7. Career Boost:
The successful completion of the ITIL course gives you a globally recognized qualification and expertise; therefore, you are paid better. Numbers of project experts accept that they got a 15% salary hike after getting ITIL certification. Besides the salary aspect, you get a wider landscape with more opportunities to progress.
With this course, you'll get 24/7 support, so if you have any questions you can post them in the Q&A section and we'll respond to you within 48 hours.
ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
Who this course is for:
Professionals engaged in a business sector but planning to move a company providing IT services.
IT service management professionals willing to update their skills
Mid-level & senior-level IT professionals
IT consultants
Freshers looking to make a career in IT Service Management
Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
Anyone who has an interest in the ITIL framework
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