MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.77 GB | Duration: 1h 23m
Client Consultation
What you'll learn
Step-by-step to offering an excellent consultation sessions every single time.
How to create a comfortable environment for your clients?
How could your clients like and trust you?
How to provide the right solutions, which will turn to profitable transactions and happy clients?
Requirements
Able to learn in English
Description
Discover the mistakes that put clients off & learn the 'Step-by-step to an Outstanding Consultation'.
Ask yourself the following:
1. How am I different from other beautician, esthetician or beauty business owner?
2. Do I have enough happy and satisfied clients?
3. Can I afford to lose my reputation in the industry?
Doubtful? You're not alone. Our team of experts in Beauty Science and Entrepreneurship here at European Wellness Aesthetic Academy have crafted this workshop to help you.
This workshop is part of a 4-part series workshop titled "Becoming a World Class Esthetician", designed for every Esthetician in the world.
Look out for the other parts which are also available here on Udemy.
BREAKDOWN OF WORKSHOP:
THE COMPLETE GUIDE TO AN OUTSTANDING CONSULTATION SESSION
1ST SEGMENT : IT'S ALL IN THE MIND
Intended Learning Outcome:
This segment will guide you to reflect on your current methods used in your consultation session, to be able to identify your strengths and weaknesses; what you are doing right and what are your common mistakes. At this point, you are creating a comfortable environment for your clients.
ACTIVITY: Mind map - draw key concepts & show
2ND SEGMENT: IT'S ALL IN THE TALK
Intended Learning Outcome:
This segment will dwell in deeper into the conversations through the consultation session. Learn how to ask the right questions, that not just help you understand the client better, but to also build trust in your client and make them feel that you genuinely care about them. At this point, if you do it right, your client will start to really like you!
3RD SEGMENT: IT'S ALL IN THE TRANSACTION $$$
Intended Learning Outcome:
This segment will make sure you are doing your job right. It is not just about building rapport and making your clients trust you, but ultimately, to be able to provide the right consultation, which is why they are there to see you in the first place. At this point, you will learn to provide the right solutions, which will turn to profitable transactions and happy clients.
Who this course is for:
Applicable for all Beauticians/ Estheticians/ Dermatologists/ Sales/ Customer Service/ Front-liners
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