Last updated 01/2023
Duration: 31m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 626 MB
Genre: eLearning | Language: English[Auto]
Everything you need to know to be ready to deal with any complaint
What you'll learn
How to solve any customer complaint using my 4 step guide
The importance of using positive language
How to deal with different ways complaints come into your business
How to deal with public complaints on social media
Requirements
A course for anyone with customers!
Description
Now I know and you know that your business is awesome and you do everything you can to keep your clients happy. However in reality that is just not possible. You will at some point come across an unhappy customer and this course is going to help you deal with that situation quickly and easily.
By the end of this course you will be comfortable dealing with any angry customer that comes your way, you should be able to end the conversation knowing that that customer will not only use your services again but they will recommend you to others. Seems crazy right? It's not that hard, I promise!In this course I will take you through the following
My two key things to remember when it comes to your business vs your customer
My 4 step guide to solving any customer complaint
Using positive language vs negative language
The different ways people can complain - including how to deal with very public social media complaints
And I'm always available to answer any questions you might have.
About Me
Hi, I'm Kelly. A twin Mum, mentor, author of three books, co owner of an insurance company, designer and photographer. I was never very good at sticking to just one thing and it used to annoy me when people said I could only have one job. It's taken a while but I think I'm starting to prove those people wrong!
My moto is and has always been 'you can have anything you want if you want it enough' and this simple sentence has allowed me to build my mini empire and have a great work life balance.
Now I could pretend that I'm a multi millionaire of that I have thousands of pounds in the bank but it wouldn't be true and I'm not here to tell you how to make your first million. I'm here to help you start, grow or build your business so that you too can have your dream job (or jobs) and create a great work life balance too.Why Me
15 Years of Entrepreneurial Experience
3 Years Mentoring for the Prince's Trust
4 Successful Personal Businesses
1 Successful Business Sale
1 Sold Franchise
Who this course is for
If you're worried about how to deal with customer complaints and concerns or you want to improve your customer service knowledge.
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