Free Download The Art Of Exceptional Customer Service 1 Day Full Training
Published 3/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 6.97 GB | Duration: 4h 56m
Learn from the best! My 15 years of enormous customer service experience shared in simple and easy to understand way!
What you'll learn
Understanding Customer Service: Learn the fundamentals of customer service and its impact on customer experience.
Mastering First Impressions: Develop skills to create lasting positive impressions.
Understand the importance of the first impression in business
Building Customer Relations: Cultivate strong and positive relationships with customers for loyalty.
Handling Customer Diversity: Gain expertise in dealing with various customer personalities and needs.
Effective Communication: Enhance communication techniques for better customer interactions.
Phone Customer Service Excellence: Acquire strategies for delivering excellent service over the phone.
Formal Business Language: Understand the importance and influence of formal language in business communication.
Email Etiquette Mastery: Learn specialist-level email etiquette for professional correspondence.
Securing Credit Card Transactions: Ensure secure handling of credit card information and its significance.
Professional Spelling Skills: Improve spelling proficiency using NATO style for professionalism.
Handling Complaints with Care: Develop strategies to handle complaints effectively, fostering customer loyalty.
Turning Complaints into Opportunities: Utilize customer complaints to enhance business performance.
Delivering Bad News with Grace: Learn to communicate bad news tactfully while maintaining customer loyalty.
Avoiding Common Service Mistakes: Identify and rectify common mistakes in customer service environments.
Requirements
Basic computer skills: Ability to navigate the internet, use email, and operate common software programs.
No prior customer service experience required: The course is designed to cater to individuals new to the field who are eager to develop strong customer service skills from scratch.
Good communication skills: Understanding of how to articulate thoughts clearly: verbally and in writing.
Willingness to learn: An open mindset and eagerness to absorb new information and techniques to enhance customer service skills.
Openness to new perspectives: Willingness to explore different approaches to customer service and adapt existing practices to enhance customer satisfaction and loyalty.
Description
Please join me in this comprehensive course where I'll draw from my 15 years of experience as a real estate specialist and later as a dedicated customer service specialist and manager on duty while working in Marriott International customer contact center in Ireland. Throughout my career, I've honed my skills in handling even the most challenging customers, transforming upset clients into not just satisfied, but loyal patrons.During our training sessions, I'll share the wealth of knowledge I've amassed over the years, providing you with the tools and confidence needed to navigate the dynamic realm of customer service with ease. From face-to-face interactions to email correspondence and telephone conversations, Regardless if you are regular customer service representative or the supervisor/manager like myself, I'll equip you to approach every scenario like a seasoned professional from day one.Whether you're currently engaged in customer-facing roles or preparing to embark on this fulfilling journey, I'm confident that upon completing this course, you'll be empowered to make a significant, positive impact on the individuals you serve and the world at large. Combine the insights gleaned from this training with your natural empathy and can-do attitude, and you'll possess an unstoppable formula for success.I'm eagerly anticipating the opportunity to welcome you to this course and witness your growth firsthand!
Overview
Section 1: Chapter 1: Welcome and Introduction to Customer Service and Customer Experience
Lecture 1 Chapter 1: Welcome and Introduction to Customer Service and Customer Experience
Section 2: Chapter 2: Creating First Impression and its importance explanained.
Lecture 2 Chapter 2: Creating First Impression and its importance explanained.
Section 3: Chapter 3: Building Strong And Positive Relations With Your Customers
Lecture 3 Building Strong And Positive Relations With Your Customers
Section 4: Chapter 4: The Art of Dealing With Different Types of Customers
Lecture 4 Chapter 4: The Art of Dealing With Different Types of Customers
Section 5: Chapter 5: Effective Communication With Customers
Lecture 5 Chapter 5: Effective Communication With Customers
Section 6: Chapter 6: Providing Excellent Customer Service Over the Phone
Lecture 6 Chapter 6: Providing Excellent Customer Service Over the Phone
Section 7: Chapter 7: The Importance of Using Formal Business Language Explained
Lecture 7 Chapter 7: The Importance of Using Formal Business Language Explained
Section 8: Chapter 8 The Emails Etiquestte to Work Like a True Specialist From Day One
Lecture 8 The Emails Etiquestte to Work Like a True Specialist From Day One
Section 9: Chapter 9: Secure Dealing With Credit Cards and its Importance Fully Explained
Lecture 9 Chapter 9: Secure Dealing With Credit Cards and its Importance Fully Explained
Section 10: Chapter 10: The Professional Spelling Using NATO (OTAN) Style
Lecture 10 Chapter 10: The Professional Spelling Using NATO (OTAN) Style
Section 11: Chapter 11: The Art of Dealing With the Complaints.
Lecture 11 Chapter 11: The Art of Dealing With the Complaints.
Section 12: Chapter 12: Improving Any Business Using Your Customers' Complaints
Lecture 12 Chapter 12: Improving Any Business Using Your Customers' Complaints
Section 13: Chapter 13: How to Deliver Bad News To Your Customers In a Right Way
Lecture 13 Chapter 13: How to Deliver Bad News To Your Customers In a Right Way
Section 14: Chapter 14: The Biggest and Most Common Mistakes In Customer Service.
Lecture 14 Chapter 14: The Biggest and Most Common Mistakes In Customer Service.
This course is extremely useful either for experienced professionals and people who are looking to start their career path within a Customer Service environment.,This course contains full, simple and easy to understand explanation of the customer service related topics,It is made for: employees, employers and people who run their business and who want to stand out from the crowd when it's about providing the excellent customer service,This training for everyone who feels stressed whenever thinking about dealing with the customers of any type,It is great way of easy learning each of the interactions with customers: in person, via email or over the phone,It is great content to anyone who struggles when it's about dealing with the customers, also those unhappy customers.
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