Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback by Ann Thomas and Jill Applegate
English | 2010-05-24 | ISBN: 0470563559 | 538 pages | PDF | 1,8 MB
Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.
Pay Attention! paves the way. Your company wins when you:
* Understand Customer Expectations
* Embrace and implement The RATER Factors
* Define who you are and what you offer
* Become E.T.D.B.W. (Easy To Do Business With)
* Connect with your audience in all mediums
* React appropriately and respond immediately to customer feedback
* Recover sincerely when things go wrong
All you need is to Pay Attention!
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