Free Download Mastering Customer Service by Erini Lytrides Michael
Published 10/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 277.07 MB | Duration: 0h 47m
For the Retail Industry
What you'll learn
New Retail Employee
Small Business Owner of a retail store
Customer Service Manager working in retail market
For retail employess in either food retail stores, clothes, cosmetic, health stores or any store that has customers entering in a store to shop.
Requirements
No past customer or sales experience needed. You will learn how to handle customers in this course that you can use in the retail environment.
This course can also be used for other industries, but the examples given and shared are from the retail market.
You will learn the system of handling difficult customers.
No software is required.
Description
Did you know that providing excellent customer service is crucial in the retail industry? According to HubSpot, 67% of repeat customers are more likely to spend more with a brand due to exceptional customer service. This course is perfect for individuals who aspire to become Superstar Customer Service Heroes. With over two decades of working in the corporate world with a key focus on providing exceptional customer service, Erini, the creator of this course, provides insights and practical strategies that she developed for this one-of-a-kind training program, ensuring that you will be equipped with the tools and knowledge to succeed. Register today for this unique program.Join this course and become the ultimate Customer Service Star! Learn simple and practical tips on how to handle difficult customers with ease and make them happy. Turn every shopping experience into a joyous memory, making customers want to return time and time again. Whether you're new to retail or just want to enhance your customer service skills, this course is for you. Sign up today and start your journey to becoming a customer service hero! Embark on this journey and learn about the "STAR" process in handling customers. This is a unique system created for the purpose of this course to help you.The Art of Handling Customer Service for the Retail Industry: The Key to Retail Success!
Overview
Section 1: Introduction
Lecture 1 Why this course might be useful to you?
Lecture 2 Introduction
Section 2: Chapter 1: Crafting the Excellent Customer Experience
Lecture 3 Chapter 1: Crafting the Excellent Customer Experience
Section 3: Chapter 2: Your Stories, a Journey Through Emotional Intelligence
Lecture 4 Chapter 2: Your Stories, a Journey Through Emotional Intelligence
Section 4: Chapter 3: Your Tools, company policies as your guiding star in customer service
Lecture 5 Chapter 3: Your Tools, company policies as your guiding star in customer service
Section 5: Chapter 4: Engaging Through Action
Lecture 6 Chapter 4: Engaging Through Action
Section 6: Chapter 5: Handling Difficult Customers
Lecture 7 Chapter 5: Handling Difficult Customers
Section 7: Chapter 6: Creating a Positive Customer Experience
Lecture 8 Chapter 6: Creating a Positive Customer Experience
Section 8: Chapter 7: Understanding Measures of Customer Care Success
Lecture 9 Chapter 7: Understanding Measures of Customer Care Success
Section 9: Chapter 8: Scenarios
Lecture 10 Chapter 8: Scenarios
Section 10: Chapter 9: Mastery in Aligning Customer Service with Brand Values
Lecture 11 Chapter 9: Mastery in Aligning Customer Service with Brand Values
Section 11: Chapter 10: Embracing Your Role as a Superstar Customer Service Hero
Lecture 12 Chapter 10: Embracing Your Role as a Superstar Customer Service Hero
Section 12: Conclusion: The Pivotal Role of Customer Care
Lecture 13 Conclusion: The Pivotal Role of Customer Care
Any employee working for the retail industry that wants to improve handling customers.
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