Last updated 12/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 892.94 MB | Duration: 1h 22m
Performance Management-How to Communicate Expectations and Hold Employees Accountable for Results
Performance Management-How to Communicate Expectations and Hold Employees Accountable for Results
What you'll learn
Set and communicate clear expectations to your employees
Confidently confront poor performance and non-compliant behavior
Create a climate that brings out the best in your people
Improve the performance and morale of your organization
Know how to gain support from other leaders
Requirements
Experience as a leader or manager in a small to large company
Description
Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they'll go away. Unfortunately they don't. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority. Therefore, developing the confidence and ability to have difficult conversations and offer honest feedback to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization. The purpose of this course is to teach you how. You'll learn how to set and communicate your expectations and then hold people accountable. You'll also learn a proven, 7-step strategy for giving feedback to difficult or non-compliant people. I'll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.By watching this course on how to give feedback, you will be able to:Build trust and goodwillCreate a climate which brings out the best in peopleLearn best practices in managing peopleClarify "non-negotiables" in three critical areasSet clear performance expectations for individual employeesConfront and give feedback to poor performing peopleGain support from other leaders
Overview
Section 1: Introduction to Performance Management
Lecture 1 Introduction
Lecture 2 All Course Handouts and Exercises
Section 2: Performance Management: Setting the Stage
Lecture 3 Getting the Most from this Course
Lecture 4 Best Practices for Handling Difficult Employees
Lecture 5 Case Study: The Frustrated Supervisor
Section 3: Strategies & Tools for Managing Difficult Employees
Lecture 6 Setting Expectations
Lecture 7 The Confronting Skill
Lecture 8 Confronting Skill Reference Guide + Worksheet
Lecture 9 Guidelines for Confronting
Lecture 10 Reference Guide: Guidelines for Confronting
Lecture 11 Progressive Discipline
Section 4: Confronting Skill Scenarios
Lecture 12 The Class Clown
Lecture 13 The Tardy Employee
Lecture 14 Talking Behind the Back
Lecture 15 Harassment Scenario
Lecture 16 Course Conclusion
Lecture 17 Bonus Lecture
Anyone who manages or supervises people,Owners of small business,Leaders who have to deal with difficult employees
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