Published 8/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.91 GB | Duration: 6h 36m
Real Trouble Tickets and Solutions
What you'll learn
Tier 2 Troubleshooting Methodology and Way of Thinking
50 Trouble Tickets with Multiple Possible Solutions
Theoretical and Real Examples/Instructions
Majority of Possible Issues and Solutions in a Businesses Environment
Requirements
Help Desk Tier1/Entry Level IT Support
Completion of my first Help Desk course is recommended (not required)
Description
This is a Practical Training video; meaning that all 50 tickets are from real people using a real (Jira) ticketing system. These lectures are designed to provide multiple possible solutions to each trouble ticket. This is done by verbal explanations and system navigation. It is recommended but not required to have entry level experience when taking this course. People without experience can learn a lot from this course; but basic and working knowledge of computers is highly recommended because of the course pace.Make no mistake, this course is directly taking you to the ticket system training and troubleshooting. There is no presentation on Help Desk because in my opinion they are waste of time. You need immediate and real knowledge to be successful. Yes, I*teach Help Desk in my courses but I also teach people interaction; this is super important and a huge part of the job.Working Help Desk is the first stepping stone to successful and profitable career in IT. After you work Help Desk, as little as six months experience is enough for you to get promoted. This is why it's super important to be the best Help Desk representative in order to sky rocket your career. My videos are are the best starting point because everything I*instruct is based of real experience.
Overview
Section 1: 50 Trouble Tickets
Lecture 1 Your Connection isn't private error
Lecture 2 Hard Drive versus Solid State Drive
Lecture 3 Share Point Access Denied error
Lecture 4 Lost Wifi access after returning from vacation
Lecture 5 Windows 11 Upgrade Problem
Lecture 6 Verint screen recording not working
Lecture 7 Office 365 Outlook password not updating
Lecture 8 Laptop wont connect to TV through HDMI
Lecture 9 Verint Audio Recording not working
Lecture 10 Sonicwall Netextender Printer Connection Issue
Lecture 11 Laptop Keyboard Keys not working
Lecture 12 How to Configure DNS on local computer
Lecture 13 Local Computer Firewall Settings
Lecture 14 Wifi randomly disconnecting users
Lecture 15 Libre Office not opening
Lecture 16 VPN not Working
Lecture 17 Domain forwarding with DNS A Record
Lecture 18 Outlook Mail is Slow
Lecture 19 Outlook Password Popup
Lecture 20 Double Sided Printing Problem
Lecture 21 Speed up Computer
Lecture 22 Duo Authenticator Errors
Lecture 23 Microsoft Teams Plugin Error
Lecture 24 Network Backup is not working
Lecture 25 Remote Desktop Connection Password
Lecture 26 Dots on Printed Paper
Lecture 27 Windows Update is Frozen/Stuck
Lecture 28 Deleting Windows Registry Keys
Lecture 29 PDF Printing Issue
Lecture 30 Clean Uninstall of Programs
Lecture 31 Scan to Email Configuration
Lecture 32 RDP disabled, not working
Lecture 33 Missing Shared Drive
Lecture 34 Email Searching Issue, Send and Receive Error
Lecture 35 What is a plug in or extension
Lecture 36 Laptop reached its capacity limit
Lecture 37 All files Disappeared, no OneDrive Access
Lecture 38 Network issue, Website down example
Lecture 39 Computer is hot and turns off
Lecture 40 OS Migration in a business environment
Lecture 41 Printer can't connect, web portal settings
Lecture 42 "this site can't provide a secure connection" error message
Lecture 43 Outlook deleting emails, Outlook rules setup
Lecture 44 Blank spaces before email signature, safesend addon issue
Lecture 45 Outlook is Slow, 2nd example
Lecture 46 Network Scanner Keeps Going Offline
Lecture 47 Outlook Outgoing emails not saving in sent items folder
Lecture 48 OneDrive not Sync after Domain Migration
Lecture 49 Excel is Slow, Possible network storage issue
Lecture 50 Closed Captions not working on Adobe Premiere video
Lecture 51 Fan noise from the laptop (Bonus Ticket)
Entry Level IT Support,Current Help Desk Employees,Site Support Technicians
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