Last updated 10/2018
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 9.26 GB | Duration: 12h 18m
Become a power user of the Dynamics 365 platform
What you'll learn
Discover the core components of the Dynamics 365 platform
Explore the concept of entities & modules
Implement and Unit Test complex business rules using C# Plugins & Workflows, Typescripts, and the WebAPI
Use Visual Studio Team Services to version control your code & metadata as well as implement continuous integration with the help from NuGet, npm and Gulp
Create Scheduled Jobs to perform repeating tasks
Integrate with external Web Services using Web-Hooks and Virtual Entities
Requirements
This course does not assume any prior knowledge and explains core concepts in an easy-to-understand manner.
Description
Microsoft Dynamics 365 Customer Engagement is currently one of the most successful Customer Relationship Management platforms in the market. It is capable not only of the typical Salesforce automation functionality, but it can also serve various other purposes. This flexibility, along with its various deployment options, makes it a very enticing proposition for businesses of any size.This learning path follows a practical approach and incremental approach that provides in-depth and comprehensive information on Dynamic 365 and its new features. It starts with learning about the core platform structure. We look at the entities, relationships, modules, and internal structure of the platform. A complete hands-on to using new Unified User Interface, this course uses a sample application to show how to build complex extensions to the Dynamics 365 for Customer Engagement platform using C# Plugins/Workflow Activities as well as Typescripts generated web resources.Similarly, you'll then learn to extend your Microsoft Dynamics 365 Customer Engagement business applications using HTML, Typescripts, and CSS using Knockout JS via the MVVM design pattern so that your logic can be unit tested and deployed with easy and effortless repeatability. This course also covers the considerations for mobile touch interfaces so that your feature rich extensions will work on all devices and formats.*Contents and OverviewThis training program includes 2 complete courses, carefully chosen to give you the most comprehensive training possible.The first course, Getting Started with Dynamics 365 Customer Engagement focus on the main types of licensing option available for Microsoft Dynamics 365 Customer Engagement. We look at the requirements for each option, and how to choose the right one. You will then learn about core platform structure. We look at the entities, relationships, modules, and internal structure of the platform. Throughout this course we create a trial online environment for use during the course, look at out-of-the-box functional modules, and get a better understanding of the main platform components. By the end of the course, you will be able to use proper terminology, communicate effectively with system implementers, and understand the relationships between the various technical and functional elements. The Second course, Designing and Building Custom Apps using Dynamics 365 demonstrate the new features released with Microsoft Dynamics 365 Customer Engagement. Using the new Unified User Interface, this course uses a sample application to show how to build complex extensions to the Dynamics 365 for Customer Engagement platform using C# Plugins/Workflow Activities as well as Typescripts generated web resources. Starting off, the course makes sure you have everything set up for fast and effective collaborative development and a mature Continuous Integration pipeline using Microsoft Team Services, npm, Nuget & Gulp. This includes automated unit testing of both server-side and client-side code as well as packaging and deploying of your solutions. It then teaches you a framework for effective data modeling of entities within Dynamics 365 and how functionality can be built up in iterations using user story mapping. You'll then learn to extend your Microsoft Dynamics 365 Customer Engagement business applications using HTML, Typescripts, and CSS using KnockoutJS via the MVVM design pattern so that your logic can be unit tested and deployed with easy and effortless repeatability. This course also covers the considerations for mobile touch interfaces so that your feature rich extensions will work on all devices and formats.About the Authors:Nicolae Tarla is a Microsoft Dynamics 365 Consultant and Business Solutions MVP, specializing in solution architecture and technical presales. He has worked on various midsize to enterprise-level Dynamics 365 Customer Engagement, Dynamics 365 Finance and Operations, and Office 365 implementations for both the private and public sectors. He has been delivering Microsoft Dynamics CRM solutions since version 3.0 of the platform. He has also published several books on Microsoft Dynamics CRM and has presented at conferences on this topic.Scott is a Microsoft Business Solutions MVP specializing in Dynamics 365. He is a committed and passionate software architect & technologist with a successful track record of realizing business vision through enterprise/application architectures that are tightly aligned with budget and timescales. By combining his detailed technical knowledge with a clear grasp of the wider commercial issues Scott can identify and implement practical solutions to real business problems. Scott is an excellent communicator and technical author, regularly speaking at conferences in the UK and abroad. Scott's software career spans more than 20 years where he has moved from assembly language device driver programming, industrial control software and then into enterprise business applications. His experience covers work in Europe, North America, and Japan. He is also the author of the Ribbon Workbench for Dynamics CRM and SparkleXRM.
Overview
Section 1: Getting Started with Dynamics 365 Customer Engagement
Lecture 1 The Course Overview
Lecture 2 Choosing the Right Solution
Lecture 3 Combining Solutions
Lecture 4 Extensibility Options and Limitations
Lecture 5 Creating Your First 30-day Trial
Lecture 6 What is Dynamics 365 for Sales
Lecture 7 Managing Your Customer
Lecture 8 Managing the Sales Process
Lecture 9 Goal Tracking, Reporting, and Intelligence
Lecture 10 What is Dynamics 365 for Customer Service
Lecture 11 Case Management
Lecture 12 Interactive Service Hub
Lecture 13 What is Dynamics 365 for Field Service
Lecture 14 Scheduling
Lecture 15 Inventory Management
Lecture 16 What is Dynamics 365 for Project Service Automation
Lecture 17 Resource Management
Lecture 18 Time and Expenses
Lecture 19 Freedom to Choose
Lecture 20 Factors to Consider
Lecture 21 The Main Components of the Platform
Lecture 22 The Main Components of the Platform (Continued)
Lecture 23 What are Entities?
Lecture 24 Entity Relationships
Lecture 25 Entity Elements
Lecture 26 What are Functional Modules?
Lecture 27 OOTB Functional Modules
Lecture 28 Custom Functional Modules
Section 2: Designing and Building Custom Apps using Dynamics 365
Lecture 29 The Course Overview
Lecture 30 Dynamic 365 Solution Setup & Deployment Strategy
Lecture 31 Visual Studio Environment Setup
Lecture 32 Managed or Unmanaged?
Lecture 33 Setting up our SpaceFlight365 Solution
Lecture 34 Package Deployer
Lecture 35 Adding Visual Studio Package Dependencies
Lecture 36 Adding NuGet Dependencies
Lecture 37 Adding Javascript Dependencies
Lecture 38 Enabling Source Control using VSTS & Git
Lecture 39 Managing Branches
Lecture 40 Introduction to spkl Task Runner
Lecture 41 Creating a Plugin Project with spkl
Lecture 42 Deploying a Web Resource Project with spkl
Lecture 43 Managing Dynamics 365 Metadata
Lecture 44 UnPacking Solutions with spkl
Lecture 45 Merging Solution Packager Metadata
Lecture 46 Packing Solutions with spkl
Lecture 47 User Story Mapping
Lecture 48 Using State Charts to control flow
Lecture 49 State Behavior in Dynamics 365
Lecture 50 App Data Modelling
Lecture 51 Unified Client & Apps
Lecture 52 Back to Basics
Lecture 53 What is an Account?
Lecture 54 Multi-Select Fields
Lecture 55 Timezones
Lecture 56 Base currency
Lecture 57 What is Continuous Integration (CI)?
Lecture 58 Adding Plugin Unit Tests
Lecture 59 Adding Javascript Unit Tests
Lecture 60 Setting up a CI Build
Lecture 61 Creating VSTS Build Definition
Lecture 62 Debugging broken builds
Lecture 63 Creating a Release Definition
Lecture 64 Introduction to Data Integration with Dynamic 365
Lecture 65 Logical & Physical Integration Framework
Lecture 66 Exchange Rate Integration
Lecture 67 Exchange Rate Action Plugin Unit Tests
Lecture 68 Implement Exchange Rate Plugin
Lecture 69 Deploy Exchange Rate Plugin
Lecture 70 Flight Telemetry Virtual Entity
Lecture 71 Custom Virtual Entity Data Provider
Lecture 72 Registering Custom Data Provider
Lecture 73 Airport Flight Status Integration
Lecture 74 External Integration User Setup
Lecture 75 Workflow to apply status update
Lecture 76 Check In Status Integration
Lecture 77 Client or Server?
Lecture 78 Taking client scripts to the next level
Lecture 79 Deploying & Debugging ClientHooks
Lecture 80 Calling Dynamics 365 SDK Services from JavaScript - a moving target!
Lecture 81 Calling the WebApi from JavaScript
Lecture 82 Command Bar Customizations
Lecture 83 Adding Buttons & Commands using the Ribbon Workbench
Lecture 84 Wiring up the JavaScript to the Cancel Booking Command
Lecture 85 Dynamic Flyouts on Forms
Lecture 86 Extending Grids
Lecture 87 Adding Grid On Change Events
Lecture 88 Grid Control Events
Lecture 89 Adding Form Notifications
Lecture 90 Adding Grid Status Icons
Lecture 91 MVVM Pattern
Lecture 92 Setting up the Client UI library and unit tests
Lecture 93 Adding Seat Selection logic to the View Model & Unit Testing
Lecture 94 Wiring up View Model to View
Lecture 95 Adding Knockout Bindings
Lecture 96 Responding to Drag Events
Lecture 97 Adding Touch Support
Lecture 98 Loading data for Seat Selection
Lecture 99 Testing inside the Unified Client
Lecture 100 Saving the Seat Assignments
Lecture 101 Handling Errors
Lecture 102 Preparing for deployment
This learning path is designed to introduce new users such as customer service representative, a project manager, a field service technician, or a business analyst to the core concepts and elements of this platform and to help existing users get a better understanding of the various components of this very flexible platform.
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