Published 7/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.14 GB | Duration: 2h 23m

Automated customer service, Handling trucking customer complaints, How to report unsafe trucking company, etc.
What you'll learn
Three steps to getting new trucking customer
Automated customer service
Impressive ways to improve your customer service in logistics
Ways transportation companies can improve customer experience
Three ways to improve customer service with fleet technology
What does the trucking customer want
Five essential components of customer service in freight and logistics
Five customer service skills for truck drivers
Tips for trucking companies to deliver the best customer service
How you can report an unsafe trucking company
Challenges facing the trucking industry and how to manage them
Step-by -step guide: How to handle customer complaints
Requirements
No requirement
Description
The trucking industry is going through changes rapidly to the advantage of the customer, competition is so keen so its very important that truck companies train their staff very well so that they can handle any customer challenges. It is quite surprising how huge of a role truck drivers play as brand ambassadors to their company. Company executives are not interacting with partners in-person every day, but you can guarantee that your truck drivers are, in such case its beneficial for companies to bestow some customer service skills on them to ensure that they are best representing the company properly. The application of technology in the trucking business is helping in responding quickly to the customer complaints and also ensure that work is being than on time to meet customer expectations. Moving forward, customer support and inside departments will only need to increase their availability and their service commitment to their shippers-and their consignees- in order to handle the complexities of their shippers evolving needs. The brands that have reputation in the truck industry , are always looking for ways and means to provide or seek resolution about customer challenges and issues. The ability of trucking company to make timely delivery in this industry is the corner stone of the customer service and this is what industry customers want. Safe and secure transportation is very important, no one want to get the phone call that the delivery has been lost due to an accident or theft. Trucking companies face a lot of challenges but it is still their mandate that loads are arrived safely. Trucking companies must also understand that the public is watching them, because bad driving have a bad implication for the company image. 24/7 service delivery is the right answer in responding to customer complaints and also giving them the best resolution.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 What is customer service
Lecture 3 Automated customer service
Lecture 4 Why great customer service is important in the trucking industry
Lecture 5 Great customer service includes the truck driver
Lecture 6 Customer support
Section 2: Three Steps To Getting New Trucking Customers
Lecture 7 Create with a customer list
Lecture 8 Start with an customer email or phone call, but do not expect to get far
Lecture 9 Weekly contact with my customers keep my name in front of them
Section 3: Challenges Facing The Trucking Industry And How To Manage Them
Lecture 10 Addressing client expectation
Lecture 11 Cross border expenditure
Lecture 12 Digital evolution and automation
Lecture 13 Security and cyber security
Lecture 14 Supply chain disruptions
Lecture 15 Maintaining safe practices
Lecture 16 Integrating legislation protocols
Lecture 17 Fatigue management
Section 4: Step-By-Step Guide : How To Handle Customer Complaints
Lecture 18 Dig deeper by asking the right question
Lecture 19 Identify the type of customer you are dealing with
Lecture 20 Respond to the quickly
Lecture 21 Present a solution and verify that the problem is solved
Lecture 22 Log the complaint so you can truck trends
Section 5: Tips For Trucking Companies To Deliver The Best Customer Service
Lecture 23 make sure your are courteous and professional
Lecture 24 Offer 24/365 customer service
Lecture 25 Keep dispatchers informed
Lecture 26 Hire drivers with a strong customer focus
Lecture 27 follow-up with customers
Section 6: Five Customer Service Skills For Truck Drivers
Lecture 28 Professional and timely communication
Lecture 29 Pleasant greetings
Lecture 30 Proper hygiene and cleanliness
Lecture 31 Dealing with difficult partner
Lecture 32 Organizational skills
Section 7: Impressive Ways To Improve Your Customer Services In Logistics
Lecture 33 Prompt communication helps to build trust
Lecture 34 Speed and timely action solution is key to good customer services in logistics
Lecture 35 Honesty is the best policy in good customer service
Lecture 36 A process to empower employees with continual learning platform
Lecture 37 Methods emphasizing continual learning process
Lecture 38 Minimizing customer touch point with customer care team
Lecture 39 Benefits of multi communication channels
Lecture 40 Quality customer service is memorable customer experience
Lecture 41 Evaluating hiring and turnover
Section 8: What Does The Trucking Customer Want
Lecture 42 The battle for the cheapest rate is a losing war for everyone
Lecture 43 What are trucking customers priorities
Lecture 44 The fleet managers response
Section 9: Ways Transportation Companies Can Improve Customer Experience
Lecture 45 Personalize your messaging
Lecture 46 Keep your website up to date
Lecture 47 Provide valuable content
Lecture 48 Have a strong value proposition
Lecture 49 Create a strong team and company culture
Lecture 50 Adapt to changes in the industry
Lecture 51 Focus on customer retention
Section 10: Three Ways To Improve Customer Service With Fleet Technology
Lecture 52 Accurate delivery estimates
Lecture 53 Provide a real time notification
Lecture 54 Easy and efficient dispatch
Section 11: Essential Components Of Customer Service In Freight And logistics
Lecture 55 Omnichannel options
Lecture 56 24/7 service
Lecture 57 Multilingual capacities
Lecture 58 Support for business continuity
Lecture 59 Emphasis on relationship building
Section 12: How You Can Report Unsafe Trucking Company
Lecture 60 In an emergency call number 911
Lecture 61 File a complaint with the federal motor carrier safety administration
Lecture 62 Report safety violations to your state department of transportation
Truck drivers, transportation employees, truck managers, truck owners, truck customers, customer service staff, Road safety authority, ministry of transport, government, truck NGO, directors, CEO, Truck customers, truck policy makers etc.

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