How To Serve Customers With Special Needs
Published 4/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English
| Size: 856.16 MB
| Duration: 1h 10m
Expand customer base and boost sales by mastering techniques of accessible customers service
What you'll learn
Understanding Accessibility Principles:
Implementing Inclusive Communication Strategies:
Creating Accessible Customer Service Environments:
Resolving Accessibility Challenges and Accommodations:
Identifying customers with special needs
Requirements
No special knowledge needed. You will learn everything you need to know.
Description
Unlock the power of accessible customer service and make a positive impact on every customer interaction. In today's diverse and inclusive world, providing exceptional customer service is not just about meeting the needs of the majority - it's about serving everyone, including individuals with disabilities.This comprehensive course, "Mastering Accessible Customer Service: Strategies, Compliance, and Inclusive Interactions," is your gateway to becoming a customer service expert who embraces accessibility, compliance, and empathetic interactions.What You'll Learn:Understanding Accessibility Principles: Explore the legal framework and guidelines, such as the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG), that underpin accessible customer service. Learn how these standards impact your business and why accessibility is essential.Implementing Inclusive Communication Strategies: Discover effective communication strategies to connect with diverse customers. Master the art of empathetic and inclusive interactions, ensuring that every customer feels valued and heard.Creating Accessible Customer Service Environments: Learn to assess and modify physical and digital customer service spaces to make them welcoming and barrier-free for everyone. Create environments that reflect your commitment to inclusivity.Resolving Accessibility Challenges and Accommodations: Develop the skills to identify and overcome accessibility challenges. Provide appropriate accommodations and solutions to ensure a seamless experience for customers with disabilities.By the end of this course, you'll be equipped with the knowledge and practical skills needed to deliver top-notch accessible customer service. Whether you're a business owner, customer service professional, or simply passionate about creating inclusive environments, this course will empower you to serve all customers with excellence and compassion.Join us today and embark on a journey toward becoming a leader in accessible customer service. Your commitment to inclusivity will not only enhance your professional skills but also leave a lasting, positive impact on your customers' lives.Enroll now and start making a difference in the world of customer service!
Overview
Section 1: Introduction
Lecture 1 Intro
Lecture 2 "Mastering Accessible Customer Service: Strategies, Compliance, and Inclusive In
Lecture 3 Expanding Business Opportunities and Attracting More Customers
Lecture 4 Digital Accessibility - Ensuring Inclusive online Experiences for All
Section 2: Serving customers with special needs
Lecture 5 Understanding different types of disabilities and special needs
Lecture 6 Assistive Technologies for Customers with Special Needs
Lecture 7 Universal Design - Creating Inclusive and Welcoming Experiences
Lecture 8 Overview of Challenges in Serving Customers with Special Needs
Section 3: Visually Impaired customers
Lecture 9 Understanding the Unique Needs of Visually Impaired Individuals
Lecture 10 Enhancing the Retail and Entertainment Experience: Assistance Visually Impaired
Lecture 11 Customizations that need to be done in shop or cafeteria serving visually impair
Lecture 12 Summary
Section 4: Customers with hearing impairments
Lecture 13 Meeting the Unique Needs of Customers who are Deaf or Hard of Hearing
Lecture 14 Customer Service Guidelines for Serving Customers with Hearing Impairments
Lecture 15 Creating an Inclusive Shopping Experience for Customers with Hearing Impairments
Lecture 16 Summary
Section 5: Customers with cognitive and learning disabilities
Lecture 17 Understanding the Needs of Customers with Cognitive and Learning Disabilities
Lecture 18 Alterations for Serving Customers with Cognitive and Learning Disabilities
Lecture 19 Best Customer Service for Customers with Cognitive and Learning Disabilities
Lecture 20 Summary
Section 6: Customers with physical disabilities
Lecture 21 Understanding the Needs of Customers with Physical Disabilities
Lecture 22 Best Customer Service for Customers with Physical Disabilities
Lecture 23 Alterations for Customers with Physical Disabilities
Lecture 24 Summary
Section 7: Summary
Lecture 25 Accessibility as a Human Right: Building an Inclusive and Accessible World
Lecture 26 Key take aways for providing acessible customer service
People working in hospitality or customer service,Hotel managers,sales representatives,shop staff,sales people,caregivers,waitresses and waiters
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