Customer Experience For Dummies By: Roy Barnes, Bob Kelleher | [email protected]/s | 305.30 MiB
2020-06-30 | ASIN: 1705240763 | english | 11h6m


Author: Roy Barnes, Bob Kelleher
Narrated by: Stephen R. Thorne

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.Â*Â*

The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more.Â*Â*


Gives you the tools you need to target customers more preciselyÂ*Â*
Helps you implement new social and mobile strategiesÂ*Â*
Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels


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